Shipping & Delivery Policy

At Selegra, every saree goes through a rigorous multi-point quality check (fabric inspection, zari weaving review, and finishing verification) before being packaged.

• Standard Dispatch Window: All confirmed orders are processed and handed over to our logistics partners within 24 to 48 Hours (excluding Sundays and national public holidays).
• Made-to-Order / Custom Stitched Items: Blouse stitching or fall/pico customized orders may require an additional 24 to 48 hours prior to dispatch.
• Festive & Mega Sale Seasons: During peak festive seasons, Diwali sales, or wedding collection drops, dispatch may take up to 3 business days due to high dispatch volumes.

We partner with India's leading surface and air express logistics networks (including Blue Dart, Delhivery, Ekart Logistics, DTDC, Xpressbees, and Shadowfax) to ensure rapid and secure delivery to over 19,000+ pin codes.

*Delivery timeframes are calculated from the date of dispatch and exclude Sundays and regional logistics holidays.

We believe in transparent pricing with no hidden checkout fees:

• Prepaid Orders (UPI, Credit/Debit Cards, Net Banking, Wallets): 100% FREE SHIPPING across all serviceable pin codes in India with no minimum order value.
• Cash on Delivery (COD): A nominal convenience fee of ₹49 is applicable on all Cash on Delivery shipments to cover reverse cash-handling fees. COD is available for orders up to ₹3,000.

Tracking your saree shipment is fast and seamless. You can monitor your package from the moment it leaves our warehouse to the moment it arrives at your doorstep.

• It may take up to 24 business hours after dispatch for the courier's tracking portal to update status scans.
• You will receive SMS and WhatsApp alerts at critical milestones: Dispatched, In-Transit, Out for Delivery, and Delivered.

All Selegra sarees are carefully placed in dust-proof inner sleeves and shipped inside heavy-duty, tamper-evident outer packaging.

If your parcel arrived damaged or torn from the outside, please do not accept it or make a note with the delivery executive and reach out to us at care@selegra.in.

• Delivery Attempts: Courier partners attempt delivery up to 3 times before marking an order as Returned to Origin (RTO).
• OTP Verification: Deliveries require OTP or digital signature confirmation to ensure secure delivery directly to you.
• Unforeseen Delays: Factors such as severe weather, regional strikes, national holidays, or incorrect delivery addresses may occasionally cause unexpected delays. Our logistics team proactively monitors these cases to expedite delivery.

Need to change your shipping address or contact number?

• Before Dispatch: Address corrections can be accommodated within 12 hours of order placement by contacting our customer care team via WhatsApp at +91 9429148702.
• After Dispatch: Once handed over to the courier partner, addresses cannot be directly altered in transit. However, we can request a re-route or reschedule delivery with the destination courier hub.