7 Days Hassle-Free Returns

Cancellation & Refund Policy

We want you to love your saree! If for any reason you are not completely satisfied, our hassle-free return and exchange process is here to assist you.

STEP 01

1. Raise Request

Contact our team on WhatsApp or Email within 7 Days of parcel delivery with your Order ID.

STEP 02

2. Free Doorstep Pickup

Our courier partner will arrange reverse pickup directly from your address within 24–48 hours.

STEP 03

3. Instant Refund / Exchange

Once received at our hub, quality check is done & full refund or fresh replacement is processed immediately.

Return & Exchange Eligibility Criteria

To ensure smooth and quick processing of your return, please ensure that the returned merchandise meets the guidelines below:

Eligible for Return / Exchange

• Raised within 7 Days of receiving delivery.
• Product is unused, unwashed, and in brand-new condition.
• Original brand tags and barcodes are intact.
• Unstitched blouse piece attached in original length (not cut).
• In original fold and protective brand packaging.

Non-Returnable Exceptions

• Requests initiated after the 7 Days window.
• Custom stitched blouses or fall & pico customized sarees.
• Cut blouse piece or altered saree dimensions.
• Items with perfume scents, makeup stains, or wash marks.
• Items specifically marked under "Final Clearance / Non-Returnable".

Refund Modes & Processing Timelines

Once the reverse pickup parcel reaches our quality hub and is verified, refunds are disbursed according to your original method of payment:

Order Payment Method	Refund Destination	Processing SLA
Prepaid (Cards / NetBanking)	Credited back to the original source card or bank account	3 to 5 Business Days
Prepaid (UPI / Wallet)	Credited directly to linked UPI ID / Wallet	24 to 48 Hours
Cash on Delivery (COD)	Bank Account (NEFT / IMPS) or UPI ID via secure refund link	24 to 48 Hours after details submitted
Store Credit / Gift Voucher	Store Credit Coupon with lifetime validity + 5% bonus	Instant (Within 2 Hours)

Damaged, Missing, or Wrong Item Guarantee

In the rare event that you receive a defective saree, damaged parcel, or wrong design/color, we will replace it immediately at zero additional cost.

Please notify us within 48 hours of parcel delivery via WhatsApp at +91 9429148702 or email returns@selegra.com with pictures/video of the defect and outer packaging label.

Order Cancellation Policy

You can cancel your order any time before it has been dispatched from our Surat warehouse. Once dispatched, cancellation is not possible; however, you may refuse delivery at your doorstep or initiate a standard return post delivery.

Frequently Asked Questions on Returns

How do I pack the saree for reverse courier pickup?

Please place the saree in its original clear polybag and box (if applicable) with tags attached. Seal the outer packet securely so it stays safe in transit. The pickup executive will attach the reverse shipping barcode label.

Is reverse pickup available at my pincode?

Yes! Reverse pickup is available across 19,000+ pincodes in India through our courier network (Delhivery, Xpressbees, Shadowfax). In rare remote areas where reverse pickup is unavailable, our team will guide you on self-ship options with full courier reimbursement.

Can I exchange for a different color or different saree design?

Absolutely! You can choose an exchange for another color, size, or an entirely different saree from our collection. Any price difference can be paid or refunded accordingly.

How will I receive the refund for a Cash on Delivery (COD) order?

For COD orders, our support team will share a secure direct transfer link where you can enter your UPI ID (Google Pay, PhonePe, Paytm) or bank account details. The refund is credited within 24 to 48 hours of verification.